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Table of Contents
Support
Welcome to the support section, here you can find common problems and solutions, snippets and background information.
MUx
This is the MUx chapter, the biggest and only chapter so far..
Snippet: activate support mode with keyboard
To activate support mode, please follow these steps:
- Make sure the MU1 is connected to the network.
- Unplug the MU1 from the mains power.
- Plug the keyboard into the usb port on the back.
- Plug in the power cable.
- Repeatedly press the S key of the keyboard until:
- Either the Num Lock light is on for at least 5 seconds or if your keyboard does not have a Num Lock light:
- You have been pressing the S key for 1 minute.
The display of the MU1 will stay blank, please let us know when you are done and we will check out your unit asap.
Snippet: What to do after a factory reset
The machine should have reboot and show “Waiting for Extension” on the display. Please start your Roon remote, click on “Select different Server” (as the unique ID of the server was also reset) and connect to the MU1. When you are logged in you can run through the first time setup and add some music (please limit the amount of tracks to start with), after that enable the MU1 audio device under connected to Roon Server → Show All. To finish up, enable the Grimm extension via Settings → Extensions and press Enable for the Grimm Audio extension. The unit should be up and running now.